Hydra Agent

4.8 ( 2448 ratings )

Economía y empresa Productividad
Desarrollador DIALOGA GROUP, LLC

Libre

Handle the status of an Automatic Call Distributor (ACD) Agent
Enable/Disable Agent
Call distribution
Call forwading methods (managed, unmanaged)
Three-party call
Switching back from managed forwading
Recover calls from manager forwading
Set callers On-hold
Recording
Call classifying
Etc.